A screen grab showing the real-time status of Facebook service on Downdetector. (Downdetector.com)
Ookla, the Seattle-based company which counts Downdetector among its stable of properties, had its eye on Facebook all day Wednesday as the social media giant struggled with a severe service issue. The company’s outage, as it turns out, ranks as the largest ever recorded by Downdetector, which makes a point of tracking such data.
Downdetector started receiving a large volume of problem reports from users around the world starting at 8:15 a.m. PT. According to the company, the reports indicated that Facebook, Instagram and Whatsapp weren’t working as expected, and lasted for nearly 12 hours before the volume of reports demonstrated a significant drop.
“By duration, this is by far the largest outage we have seen since the launch of Downdetector in 2012,” Tom Sanders, co-founder of Downdetector, said in a statement. “Our systems processed about 7.5 million problem reports from end users over the course of this incident. Never before have we such a large scale outage.”
In its own statement on Thursday, reported by CNBC, Facebook blamed “a server configuration change that triggered a cascading series of issues.” A spokesperson added, “As a result, many …read more