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Facebook has built a chatbot to help its employees navigate awkward questions about the company from family members over the holidays, the New York Times reports.
The bot is called “Liam Bot” and provides employees with the company line on any of the numerous issues which have landed Facebook in the news.
A Facebook spokesman told Business Insider the company started testing the bot in spring.
Visit Business Insider’s homepage for more stories.

Facebook employees received a strange gift this holiday season.

As first reported by the New York Times, Facebook built a custom chatbot for its employees to use when going home for Thanksgiving. The purpose: to help them answer difficult questions posed by family members by feeding them with the requisite company line.

A chatbot is a piece of software that responds to text or speech. With Facebook constantly in the news for perceived inadequacies in dealing with a host of issues from election meddling to data surveillance, the idea is that the chatbot would prompt employees with the company line when confronted by family members. Facebook named its awkward-holiday-conversation-assistant “Liam Bot.”

The Times gave the example of how Liam Bot would handle questions about how Facebook handles hate speech — which the …read more

Source:: Businessinsider – Technology


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