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Exclusive: Chewy’s CEO on the $24 billion online pet retailer’s new, fully-automated warehouse and how a culture of innovation helped support the milestone

The CEO of $24 billion Chewy reveals the online pet retailer’s new fully-automated warehouse and explains how the firm is making every employee ‘an evangelist for inventiveness’ 

In just over two years of leading the company, Chewy.com CEO Sumit Singh took the e-commerce site for pet products public, raised its market cap to over $24 billion, launched new business lines, and doubled revenue to $6 billion annually.

Underscoring those accomplishments is a laser-like focus on creating a culture of innovation, Singh says, one that aims to enable every worker to contribute (not just leadership) and that includes significant investments in emerging technologies like artificial intelligence. For example, Chewy uses AI to help manage demand forecasting, supply planning, and other tasks, which has translated into needing only 100 supply chain operations employees, which Singh says is far less than the typical 250-person staff that would oversee the critical function at similarly-sized organizations. Another soon-to-launch example: The firm’s first fully-automated warehouse.

Chewy, which PetSmart acquired in 2018, maintains this culture of inventiveness by encouraging technologists within the organization to work arm-in-arm …read more

Source:: Businessinsider – Technology

      

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