Customer communication platform Front is holding an event today to introduce three new features. These new features focus on showing you more information about your customers right from Front’s user interface.
If you’re not familiar with Front, the company started as a shared email inbox product so that you can interact with incoming emails as a team. For instance, if your company uses email lists, such as firstname.lastname@example.org, email@example.com or firstname.lastname@example.org, multiple team members can see incoming emails in Front.
Before replying, you can triage conversations by assigning them to specific team members, discuss the current conversation in the comment section or show your email draft before sending it.
Over time, Front has evolved to integrate more communication channels. You can now use Front for SMS conversations, live chat on your website with your customers, Facebook messages, etc. The company has also refined its product with more powerful features.
For instance, you can set up rules to automate your workflow with simple ‘if this then that’ rules. It’s a good way to spread out work across multiple team members and make sure the right person sees the incoming message as quickly as possible.
Today, the company is showcasing features that will be particularly useful …read more
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