As more consumers are now sending messages to interact with businesses online, Google Cloud has introduced AI-powered Business Messages to make it easier for both small and large businesses to respond to customer requests.
Over the last two years, the search giant has seen a significant uptick in the number of people using messages to connect with businesses to check their hours of operation, verify if an item is in stock, scheduling a pick-up and more.
As messages are quickly becoming the go-to way to interact with businesses, consumers expect communication with them to be speedy, simple and convenient. However, for businesses, keeping up with custom inquiries can be quite labor intensive especially outside of store hours.
Google Cloud’s AI-powered Business Messages allow business owners to connect with their customers on Google Search and Google Maps where they’re likely already looking for answers. This new service allows customers to chat with virtual agents that can understand, interact and respond in natural ways.
At the same time though, Google Cloud is combining smart automation with the ability for customers to chat with live agents when they need too. Since Business Messages automatically handle customer inquiries in the …read more
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